Due to the fact that our items are virtually purchased on the Internet, we have developed the following return and exchange policy for customer service purposes. We at Esse hair aim to please our customers and ensure they are totally satisfied with their order and experience . We maintain a very high level of quality control to ensure that our customers receive nothing short of the finest quality of human hair extensions and lace systems. Due to the nature of our products, all sales are final. Refunds are not allowed, however exchanges may be accepted subject to the following terms and conditions: •If, for any reason you are unhappy with your products purchased we will agree to exchange any purchased product for another product of an equal value or offer store credit, if the product is returned unused and unaltered ,within 14 days after the recorded receipt of the item. • We will not accept any returns or exchanges of any altered products; where the band holding the hair has been untied or cut off due to sanitary requirements or in case of curly weaves brushed out in any way . •All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages. We must receive the product and inspect it before an exchange can be made. •Lace closures , lace frontals or wigs made from either , will not be accepted for returns or exchanges if they have been bleached,tinted , worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products. In a case where any of the conditions above are not met, we reserve the right to refuse an exchange. •Due to the delicate nature of lace frontals which have been customized , please note we will not exchange or accept returns or give refunds on any used lace frontals which have been bleached or plucked in line with customizing process.