How much does shipping cost?
Standard shipping within the United Kingdom is £10.00 per order.
Shipping charges are calculated at checkout before payment is completed.
When will my order be shipped?
Order processing time is separate from shipping time.
- Processing Time: 3–10 business days (Monday to Friday), depending on order volume.
- Shipping Time: Standard delivery usually takes up to 7 business days after your order has been dispatched.
You will receive a confirmation email once your order has been processed and shipped.
When will I receive my tracking number?
As soon as your order has been dispatched, we'll send you a shipping confirmation email containing your tracking number and a link to track your parcel.
If you do not receive your tracking details within the estimated processing period, please contact our customer support team.
How long will it take to receive my order?
Most orders are delivered within 7 business days after dispatch.
Deliveries are typically made Monday to Friday, although some couriers may deliver on Saturdays depending on your location.
Please note that delivery times may vary during peak seasons, bank holidays, or due to unforeseen courier delays.
Please ensure your delivery address is correct
Before completing your order, please double-check that your shipping information is accurate, including:
- House number and street name
- Flat or apartment number (if applicable)
- Town or city
- County (if applicable)
- Postcode
We cannot accept responsibility for parcels delivered to an incorrect address if the information provided during checkout is inaccurate.
My tracking says "Delivered", but I haven't received my parcel
If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend that you:
- Check around your property and any designated safe places.
- Ask family members, neighbours, or your building's reception if they accepted the parcel.
- Contact the courier directly using your tracking number for further assistance.
If your parcel still cannot be located, please contact our customer support team and we will do our best to assist you.
Please note that we are not responsible for parcels delivered to an incorrect address supplied during checkout.
Do you deliver to P.O. Boxes?
We can deliver to P.O. Box addresses using Standard Shipping only.
For Express Delivery or services requiring a signature, you must provide a valid residential, business, or hotel address to ensure successful delivery.
Shipping Insurance
We offer Route Shipping Protection during checkout to help protect your order against loss, theft, or damage while in transit.
If you choose to purchase Route Protection and your parcel is lost, stolen, or damaged after leaving our warehouse, you can submit a claim directly through the Route mobile app or website.
If you choose not to purchase shipping protection, please note:
- We cannot provide refunds or replacements for parcels that are lost, stolen, or damaged after they have been handed over to the courier.
- We are not responsible for delays, loss, or damage caused by the shipping carrier, as these events are outside our control.
For claims relating to protected shipments, please contact Route directly using your tracking information.