How much does shipping cost?
Standard shipping within the UK is £10
Shipping to countries in Europe is £45
Shipping to America and Canada is £55
Shipping to Africa is £85
Shipping to Nigeria through cargo is £40
(PS. Shipping via cargo will take 3 weeks)
When will my order be shipped?
Processing time is separate from shipping time.
Processing an order can take between 3-10 business days depending on the volume of orders received.
Our standard shipping time for orders is 7 business days.
When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number as soon as your order is processed for shipping.
How long does it take to receive my order?
Most orders are delivered on business days which is Monday through Friday. Orders may rarely be delivered on weekends.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
My tracking says delivered, but I haven’t received my package – what do I do?
We recommend checking with your neighbours to see if it was accidentally delivered somewhere nearby. You can also contact the carrier (DHL) directly to verify that they no longer have the package. If your shipment can’t be located, please contact us for assistance.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Do you ship to P.O. boxes?
We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company, or hotel address for a successful delivery.
Insurance:
We offer a Route insurance option when placing orders on our site. Please understand that if a package is lost, stolen, or damaged after leaving our facility we are unable to accept any responsibility for the package contents. We do not provide refunds or replacements for orders that are lost, stolen, or damaged while in transit. We, unfortunately, do not take responsibility if DHL delays, damages, or loses your package, as it is 100% out of our company’s control. In the event that something happens to your package please contact Route via their mobile app or website
